Frank
Hello, this is Frank.
A: “About the document I asked for yesterday—is it still not done?”
B: “Oh, sorry! I’ll do it right away.”
Sound familiar? A classic office exchange. Here, A (the boss) had assigned B (the subordinate) a document needed for today’s meeting.
A might be thinking: “B is always so slow…”
B might grumble: “A keeps dumping work on me…”
While better time management could prevent such scenarios, the deeper issue lies in “trust” vs. “reliability”. Henry Ford once said:
“You can’t build a reputation on what you’re going to do.”
Most people wait for instructions or act only when prompted—this is reactive behavior. To stand out, you must adopt a proactive mindset: anticipating needs and acting before being asked.
During my time at a trading company, I worked directly under an executive. What I learned there was the power of proactivity. I prepared materials in advance, tailored reports for board meetings, and ensured everything was seamless before requests even arose. The result? Praise from leadership and a reputation for foresight.
When you reactively complete tasks, you build reliability—fulfilling expectations. But to earn true trust, you must go beyond. Don’t just execute; own the process. Shift from being a “task-completer” to a “problem-anticipator.”
However, proactivity has a caveat: avoid the “Here, I made this—use it!” approach. Instead, present options, not demands. For example:
“I’ve outlined three strategies. Based on the data, Option B seems most viable. What do you think?”
This demonstrates effort without imposition. When people see the ten steps behind your one recommendation, they value your work deeply.
Reliability becomes trust when others recognize the depth of your preparation. Your efforts aren’t tools for validation—they’re the foundation for future opportunities.
So, if you aspire to advance or carve your own path, don’t settle for meeting expectations. Lead with initiative. Because trust isn’t given—it’s earned through unseen effort.
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